CHICAGO, IL – Secretary of State Alexi Giannoulias is revolutionizing the DMV experience for Illinoisans with the highly anticipated Skip-the-Line program set to launch on September 1. This innovative initiative aims to tackle long lines and enhance customer satisfaction at the state’s busiest Driver and Motor Vehicle Facilities (DMVs).
The comprehensive approach includes mandatory appointments, extended operating hours, and bolstered online services. Giannoulias expressed confidence that this transformation will yield improved customer experiences, stating, “By modernizing the office’s approach to service, the Skip-the-Line program gives customers more control over their visit. Starting tomorrow, we are here when you want us.”
Today, at a press conference in Chicago, Giannoulias was joined by notable figures such as Philippe Largent from AARP Illinois, Bob Reiter of the Chicago Federation of Labor, Chris Harris of Bright Star Church, and Emma Lozano of Lincoln United Methodist Church. These partners will collaborate to raise awareness about this groundbreaking program.
Philippe Largent of AARP Illinois emphasized the significance of accessible transportation for older adults and how the Skip-the-Line initiative aligns with their mission. “The Skip-the-Line initiative is another effort to make transportation accessible because older adults will be able to plan ahead and make an appointment to visit DMV offices, instead of taking a chance on wait times and office closures,” stated Largent.
The Skip-the-Line program encompasses three vital components:
- Simplified Online Services: Customers are encouraged to utilize online services available at ilsos.gov, enabling them to renew driver’s licenses, ID cards, and license plate stickers online.
- Appointment Scheduling: In-person visits at 44 of the busiest DMVs, including those in Chicago, suburbs, central, and downstate locations, will require appointments for services like REAL ID, driver’s licenses, ID cards, and in-car driving tests. However, vehicle-related services such as title and registration renewals will not necessitate appointments.
- New Extended Hours: Operating hours will be extended across all DMVs statewide. While all DMVs will serve customers from Monday to Friday, 8 a.m. to 5:30 p.m., 15 DMVs will operate six days a week, including Saturdays from 8 a.m. to 12:30 p.m.
Illinoisans can schedule appointments through ilsos.gov or by calling (844) 817-4649. The list of appointment-only facilities and operating hours is available on the official website.
With the Skip-the-Line program, Giannoulias aims to provide convenience, efficiency, and predictability for DMV visitors across Illinois. As lines diminish and appointment availability increases, this initiative stands to transform the DMV experience, leaving Illinoisans with more control over their time and less frustration in their quest for essential services.
