Schaumburg, IL – The Village of Schaumburg has launched a new AI-powered virtual assistant named “Serena Says” to help residents connect with village services any time of day.
According to the village, the digital assistant is available 24 hours a day, seven days a week, and can answer common questions, route service requests, and guide residents to the correct departments.
Residents can access Serena Says directly on the village website through a chat icon or by texting “Hello” to (877) 730-8877 for mobile assistance. If additional help is needed, the system connects users to village staff for personalized support.
Village Manager Brian Townsend said the new feature provides “a simple, convenient way to connect with us on their own schedule,” emphasizing Schaumburg’s focus on responsive service and technology.
The assistant’s name, Serena, pays tribute to Louis and Serena, the village’s well-known Mated Mute Swans that return each spring to the Municipal Center pond. The swans have been a local favorite since the 1990s and can even be watched live via the Swan Cam on Schaumburg’s website.
With the launch of Serena Says, Schaumburg aims to expand digital accessibility and make it easier for residents to get answers—whether about water bills, yard waste pickup, or community updates—instantly and conveniently.
This article was produced by a journalist and may include AI-assisted input. All content is reviewed for accuracy and fairness.
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