Naperville, IL – Residents who pay utility bills online in Naperville may notice a major change starting today, as the city has officially deactivated its old eBill portal and launched a new system that requires customer re-enrollment.
According to the City of Naperville, the former eBill portal is no longer accessible, and the newly launched eBill platform is now the only way for customers to view, manage, and pay utility bills online. City officials say customers who previously used online billing must re-enroll, even if they were signed up under the old system.
Until enrollment in the new portal is completed, affected customers will continue receiving paper utility bills by mail, the city confirmed. This temporary paper billing is intended to ensure residents do not miss payments during the transition.
The new eBill portal is designed to be more secure and user-friendly, offering improved account management tools for Naperville’s water, electric, and utility services. Residents can enroll or learn more by visiting naperville.il.us/ebill.
City officials encourage customers to act sooner rather than later to avoid delays in accessing account balances, billing history, or online payment options. No changes to billing rates or due dates were announced as part of the transition.
Naperville is located in DuPage County, part of the western Chicago suburbs, and serves tens of thousands of utility customers citywide. The update impacts residents across Naperville and surrounding neighborhoods who rely on digital billing services.
Residents with questions or difficulty enrolling are encouraged to visit the city’s website or contact Naperville utility customer service directly.
This article was produced by a journalist and may include AI-assisted input. All content is reviewed for accuracy and fairness.
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