Dubuque, Iowa – A construction-related fiber optic line cut is disrupting phone service and impacting 911 access across the Dubuque area Thursday afternoon.
According to the Dubuque Police Department, the accidental damage has affected both landlines and some mobile carriers, creating potential issues for residents attempting to reach emergency services.
Officials said callers trying to dial 911 may experience failed connections or delays. Residents are advised to continue attempting to call 911 if the first attempt does not go through. Authorities also recommend using an alternate phone if available, such as switching from a mobile device to a landline or vice versa.
Text-to-911 services may provide another option for those whose carriers support the feature, according to police. Non-emergency dispatch remains available at 563-589-4415.
The outage is tied to a fiber optic line cut during construction work, though officials have not specified an exact location or estimated repair time. Crews are working to restore service as quickly as possible.
The disruption may affect daily routines for commuters, workers, and students who rely on mobile connectivity throughout the area.
Residents are urged to remain patient while repairs are underway and to use alternative communication methods if emergency assistance is needed.
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